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CUSTOMER CARE SPECIALIST
WHAT WE OFFER:
  • Interesting and demanding tasks that give the opportunity for professional and personal development.
  • Opportunity to learn about unique purchasing and sales processes.
  • Work in a multicultural dynamic environment.
  • Daily communication in English.
  • Work in a relaxed atmosphere and in a young team of professionals.
  • Fixed remuneration and annual bonus.
  • A rich package of benefits.
WITH US, YOU CAN LEARN NEW THINGS AND DEVELOP YOUR SKILLS IN THE SCOPE OF:
  • Manage and monitor several channels of communication: live chat, phone, letter, email, messenger and online comments.
  • Interact one-to-one with different audiences: customers, brand followers and ambassadors and business partners.
  • Provide assistance and clear doubts about where, why and how to purchase products, as well as guide the users on how to use, troubleshoot and return purchased items.
  • Interact with and engage users at different stages of the purchase journey.
  • Implement and assure SLA.
  • Tack and implement actions to improve customer satisfaction.
  • Detect potential leads and drive revenue through assisted sales.
  • Process orders and request applications and claims.
  • Track and report CS actions.
  • Work closely with the quality control, finance and other teams to assure SLA.
  • Maintain customer and contact databases.
WHAT WE EXPECT FROM YOU:
  • Bachelor's degree, technical education will be an advantage.
  • Minimum 3 years of customer service experience.
  • Knowledge of customer service principles and practices.
  • Knowledge of relevant computer applications (experience with Zendesk will be considered a plus).
  • Knowledge of administrative procedures.
  • Fluency in Polish is mandatory as well as English at business level (oral and written)
  • Portuguese knowledge will be considered a plus (oral and written).
  • Interpersonal skills.
  • Communication skills - verbal and written.
  • Listening skills.
  • Problem analysis and problem-solving.
  • Attention to details and accuracy.
  • Data collection and ordering.
  • Customer service orientation.
  • Adaptability.
  • Initiative.
  • Stress tolerance.
JUNIOR CATEGORY MANAGER - NON-FOOD
WHAT WE OFFER:
  • Interesting and demanding tasks that give the opportunity for professional and personal development.
  • Opportunity to learn about unique purchasing and sales processes.
  • Work in a multicultural dynamic environment.
  • Daily communication in English.
  • Work in a relaxed atmosphere and in a young team of professionals.
  • Fixed remuneration and annual bonus.
  • A rich package of benefits.
WITH US, YOU CAN LEARN NEW THINGS AND DEVELOP YOUR SKILLS IN THE SCOPE OF:
  • Contacts and manages both buyers and vendors of products, supplies, and services.
  • Advises management in selecting appropriate vendors and buyers.
  • Manages contract negotiations with vendors and buyers.
  • Ensures the punctual delivery of all goods and services necessary for operation.
  • Oversees the billing process in relation to category.
  • Develops a competitive product strategy in accordance with business goals.
  • Overseas production and development, ensuring efficiency and productivity.
  • Analyzes the effectiveness of marketing strategies and adapts when necessary.
  • Develops account specific plans for key customers.
  • Performs inventory and secures production supplies necessary for operation.
  • Analyzes sales trends and buying habits in developing a production and marketing strategy.
  • Develops the packaging design, store displays, and advertising for the product.
  • Coordinates with marketing department in analyzing trends and adapting marketing strategies.
  • Observes competing companies and adapts products to remain aggressive in the market.
  • Watches trends in buying and consumer interest in order to offer in-demand products. 
WHAT WE EXPECT FROM YOU:
  • Fluent English enabling trade talks and correspondence.
  • Is able to multi-task, manage time effectively, and meet deadlines.
  • Demonstrates strong communication skills, especially in persuasion and interpersonal relations.
  • Exhibits strong decision-making and problem solving skills.
  • Has strong organizational skills and pays close attention to detail.
  • Possesses excellent bartering and negotiating skills for handling both customers and vendors.
Spontaneous application:
Maintaining our growth momentum requires a regular inflow of new people. If you are ambitious and crave work in a truly international environment, submit your spontaneous application. Vershold may be your next best decision.
If you are looking to apply, please fill in the form and but do not forget to state clearly your ambitions and to attach your curriculum.